At ToeShoes, we work with international and domestic fulfillment partners to deliver your order efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday)
- Orders placed on weekends or holidays are processed on the next business day
- Once processed, orders are forwarded to our fulfillment partners for shipment
Shipping Time Estimates
Estimated delivery times vary depending on your location and product availability:
- United States: 7–12 business days
- International: 10–20 business days
Please note:
- These are estimated timeframes and not guaranteed delivery dates
- Delays may occur due to high demand, carrier issues, customs, or weather conditions
Shipping Costs
- Shipping costs are calculated at checkout unless otherwise stated
- Promotional free shipping may be offered on select orders or campaigns
Order Tracking
- Tracking information will be provided once your order has shipped
- Please allow 2–5 business days for tracking updates to appear in the carrier system
Split Shipments
- Orders containing multiple items may be shipped separately
- You may receive multiple tracking numbers for a single order
Incorrect Address Disclaimer
- Customers are responsible for providing accurate shipping information at checkout
- If an incorrect or incomplete address is provided, delivery may fail or be delayed
- We are not responsible for orders delivered to incorrectly provided addresses
Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it:
- Verify the shipping address entered at checkout
- Check with neighbors, household members, or building management
- Contact the shipping carrier for additional details
Once a package is marked as delivered by the carrier:
- The order is considered fulfilled
- We are not responsible for lost or stolen packages
- Refunds or replacements are not guaranteed
- We may assist you in filing a claim with the carrier where applicable
Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, or taxes
- These charges are the responsibility of the customer
- We do not control or estimate these fees
Shipping Delays
While we aim to meet all estimated delivery times, delays may occur due to factors beyond our control, including:
- Carrier disruptions
- Customs processing
- Weather conditions
- High seasonal demand
Such delays do not qualify for refunds unless required by applicable law.
Contact Us
If you have any questions about your shipment:
- Contact our support team with your order number
- We will assist you as quickly as possible