At ToeShoes, we want you to be satisfied with your purchase. Because our products are fulfilled through a third-party logistics partner, our return and refund process follows the conditions outlined below and is designed to comply with applicable U.S. consumer protection standards.
Order Changes & Cancellations
- Orders may be modified or canceled within 12 hours of placement.
- After this window, orders may already be in processing and cannot be changed.
- Once an order has shipped, it cannot be canceled.
Eligibility for Refunds & Replacements
We offer refunds or replacements under the following conditions (requests must be submitted within 7 days of delivery):
- Clear photo or video evidence may be required for verification
Damaged or Defective Items
- Item arrives damaged, defective, or unusable
- Verified claims qualify for a replacement or full refund at no additional cost
Incorrect Item Received
- Wrong product, size, or color received
- Replacement or refund provided after verification
Missing Items
- Part of the order is missing
- We will investigate and resolve with reshipment or refund if confirmed
Non-Returnable Situations
We do not accept returns or issue refunds in the following cases:
- Incorrect size, color, or variant selected by the customer
- Minor color differences due to screen display variations
- Shipping delays caused by carriers, customs, weather, or high demand
- Normal wear and tear or damage caused by misuse
Please review sizing charts and product descriptions carefully before placing your order.
Delivered but Not Received
If tracking information shows that your order has been delivered but you have not received it:
- Verify the shipping address provided at checkout
- Check with household members, neighbors, or building management
- Contact the shipping carrier for additional delivery details
If the package is confirmed as delivered by the carrier, it is considered fulfilled. In such cases:
- We are not responsible for lost or stolen packages after delivery
- Refunds or replacements are not guaranteed
- We may assist you in filing a claim with the carrier where applicable
Return Conditions & Shipping Responsibility
- Approved returns may require items to be sent to a designated address
- Items must be unused, in original condition, and in original packaging unless defective
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
Restocking Fee
- A restocking fee may apply to returns not caused by product defects or fulfillment errors
- Any applicable fee will be communicated and agreed upon before processing
Return Authorization Requirement
- You must contact us and receive approval before returning any item
- Unauthorized returns will not be accepted or refunded
Refund Processing
- Refunds are issued to the original payment method
- Please allow 5–10 business days for processing after approval
Late or Missing Refunds
If your refund has not been received:
- Check your bank account again
- Contact your credit card company or payment provider
- Processing times may vary between financial institutions
Shipping Time Disclosure
- Estimated delivery times are shown at checkout and in our Shipping Policy
- Delivery times are not guaranteed and may vary due to external factors
Chargeback & Dispute Resolution Policy
We are committed to resolving all customer concerns fairly and efficiently. By placing an order, you agree to the following:
- You will contact us first before initiating a chargeback or dispute
- We will make reasonable efforts to resolve your issue
Please note:
- Filing a chargeback without prior contact may delay resolution
- We reserve the right to provide order details, tracking confirmation, and communication records to payment processors
- Fraudulent or abusive claims may result in order cancellation or refusal of future service
Contact Us
For all return, refund, or order-related inquiries:
- Please contact our support team with your order number
- Include supporting evidence where applicable
We are committed to resolving all issues promptly and in good faith.